We are working to keep you safe

We are happy to welcome you into our branches.

We appreciate your continued patience and support. In keeping with state and local guidance, our lobbies reopened for full access on Monday, June 1, 2020. For every member’s safety, and the safety of our staff, we thank you for respecting the following while visiting a branch:

WEAR A MASK
Masks are required in St. Louis City and County. We request visitors wear masks when entering any West Community branch. For security purposes, during a branch visit we may ask you to briefly remove your mask in order to identify you. Your cooperation is appreciated.

MAINTAIN A SAFE SOCIAL DISTANCE
To ensure we are able to provide the safest situation possible, branch capacity limits are in effect at all branches. You may be asked to wait to enter.

DO NOT ENTER A BRANCH IF YOU ARE EXHIBITING ANY SYMPTOMS OF COVID-19 
Fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting, or diarrhea.

LIMIT IN-PERSON BRANCH BANKING 
All branch lobbies are open for normal business hours, however, when possible please use drive-thru, drive-up ATM, Online Banking, and Mobile Banking services. 

If you need to visit a branch but don't feel safe going inside, we have drive-thru banking available during normal business hours at our Brentwood, Florissant and O'Fallon branches.

O'FALLON

• Drive-Thru Video Teller service during normal business hours
• ATM - 24 hours with cash and check deposit at the drive-thru ATMs 
• Depository Drop Box

ROBERT A. YOUNG 

• Branch access by appointment only.
  Call 636-720-2400 to schedule.
• Secure building. Proper identification required.
• ATM- 24 hours for persons granted building access

  

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DIGITAL BANKING ACCESS and SUPPORT

If you need help setting up digital services our staff is ready to assist. These services are extremely convenient anytime, but are especially critical now. Call 636.720.2400 and our knowledgeable member services consultants can help you get started and teach you how to bank on your phone, tablet or computer. 

The safest and easiest way to access your money 24 hours a day during this outbreak is through our digital banking services.

Bank on Your Computer

24-hour secure access to real-time account information and banking capability from the convenience of your computer. 

• Pay Bills
• Transfer Money
• Manage all your accounts
• Check your credit score

enroll in online banking

Bank on Your Mobile Phone

WIth an eligible account, a smartphone and internet access, you can conveniently and securely access your accounts anytime, anywhere.

• Deposit Checks 
• Manage Accounts and Pay Bills
• Transfer Money
• Check your credit score

   

Pay Bills Online

Use Online Banking to pay your bills electronically from your West Community accounts. Bill Pay is safe, secure and easy to set up and use.

• Next Day Payments
• Account to Account Transfers
• Receive eBills
• Set up Automatic Payments

Enroll in Online Banking

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Protect yourself from cyber scams

It is important to note that if we reach out to you, we will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information.  You can review the Federal Trade Commission's advice for consumers to protect yourself from scams.

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 COMMUNICATION UPDATES

Our goal continues to be to ensure the health and safety of you and our employees while providing you minimal interrupted access to our services. Like you, our employees are dealing with the health and safety of their families and managing their lives. With that in mind, we ask for your patience and understanding in an effort to help our employees through this crisis.

We will continue to monitor the situation and communicate through email, our website, and our social media channels.