Virtual Branch and Bill Pay FAQs
GENERAL
What is Virtual Branch?
Virtual Branch is an electronic service that allows you to conveniently access your accounts and pay bills online anytime, anywhere. It's safe, secure and easy to use.
What type of accounts can I view?
View all of your West Community accounts, including checking, savings, certificates of deposits, IRAs and loans—even credit cards.
What kind of transactions can I make?
> Check current account balances and history
> View check images
> Transfer funds between accounts
> Schedule future transfers
> Make West Community loan payments
> View other account detail, including CD maturity dates and dividends
> Download this data to a home finance program such as Quicken
> Pay bills
How much does it cost?
Accessing your accounts online and paying bills using our Virtual Branch is always free.
What kind of equipment do I need?
> A computer—for faster service, we recommend a 486 (IBM-type) processor or better or a Macintosh. PC users on a LAN or WAN network may experience problems because of installed security barriers
> A modem or other Internet connection method
> Internet access
> An Internet browser—the latest version of Netscape or Internet Explorer is preferred. You can download the latest versions by clicking on "Browser Requirements" at the bottom of our home page.
ENROLLMENT
How do I sign up?
It's easy! Just email, call us at (636) 720-2400 or (800) 500-6860, option 5, or you may sign yourself up if you already have a Telephone Teller PIN. You can start paying bills the next business day.
SECURITY
Are my accounts safe?
Yes! We use the very latest in technology to protect your information. For more details, please select "About Security" in the left sidebar of Virtual Branch.
What security do I need to get in?
This information will is listed on the instructions. It's very simple and easy to understand.
MEMBER SERVICE
Who can I talk to if I have questions?
BILL PAY
How long does it take to process a bill payment?
Whenever possible, payments are made electronically; however, since not all merchants are able to process payments this way, some are made by check. Funds are debited the day the payment is scheduled. Then electronic payments are made in two business days and payments made by check will process in five business days. Please allow appropriate time for this process when viewing the due dates of bills to be paid.
Can I change or cancel a bill payment?
You have until 1 p.m. central time the day the payment is scheduled to make a change or cancel the payment. After that time, you will have to work directly with the merchant.
